Effective Date:  April 28, 2026
Owner:  Dr. Lenora Epple, DO, MBA  (“we,” “us,” “our”)
Website:  focusedhealthwellness.com

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1) Information We Collect on This Website

• You provide: name, email, phone, and any message content submitted through website forms (e.g., appointment request, contact form, newsletter sign-up).

• Automatically collected: IP address, device/browser type, pages viewed, timestamps, and general location (city/state) via cookies or analytics tools.

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2) How We Use Website Information

• Respond to inquiries and schedule visits.

• Operate, secure, and improve the website (troubleshooting, analytics).

• Send important service messages (e.g., confirming we received your request).

• We do not sell your personal information. We do not use targeted advertising or remarketing

• Information Submitted Through Website Forms

  • If you choose to submit information through forms on our website, including requests for care, consultations, or general inquiries, you may provide personal and health-related information.

  • This information is used only to review your request, communicate with you, and help determine appropriate next steps. Submitting a form does not establish a physician–patient relationship. Care begins only after all required documentation has been reviewed and accepted by the practice.

  • We take reasonable steps to protect your information, including using HIPAA-compliant tools and safeguards where appropriate. However, website forms are intended for initial communication and should not be used to share highly sensitive, detailed, or urgent medical information.

  • If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room.

  • We do not sell or share your personal or health information for marketing purposes. Information submitted through this website is used only for communication and care-related services.

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3) Patient Portal & Secure Messaging (EHR)

Our website links to a secure patient portal provided by our electronic health record (EHR) vendor, AthenaHealth.

• Once you log in to the portal, your information is protected under HIPAA and governed by our Notice of Privacy Practices (NPP).

• While we take reasonable steps to protect information submitted through this website, including the use of appropriate safeguards, web-based communication is intended for initial contact and should not replace secure patient portal communication when available.

• The patient portal is ideal for medical questions, refills, results, or protected messages, because it allows better tracking of information in one place. 

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4) Cookies & Analytics

• We may use cookies and third-party analytics (e.g., Google Analytics) to understand how visitors use the site and to improve performance.

• You can control cookies via your browser settings. Disabling cookies may affect some website features.

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5) Third-Party Services & Links

Our site may link to external sites (including the patient portal) or use embedded services (maps, scheduling widgets, forms). Their privacy practices are separate from ours. Review those sites’ policies. We use this site for appointment booking, including the use of appropriate privacy safeguards, and AthenaOne for appointment tracking and reminders. Information you enter there is processed under AthenaOne's privacy policy.

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6) Data Security (Website)

Where this website collects protected health information, we use Wix’s HIPAA-compliant features, including PHI protection and a Business Associate Agreement, to help protect that information. We implement reasonable safeguards designed to maintain the privacy and security of information submitted through secure portions of the site.

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7) Your Choices

• Limit cookies: adjust your browser settings.

• Update or delete contact info submitted via the website: email us at thrive@focusedhealthwellness.com and include the email/phone you used so we can locate your record.

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8) Children’s Privacy

This website is not intended for children under 13. If you believe a child provided personal information via our site, contact us to remove it.

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9) Changes to This Policy

We may update this policy periodically. The “Effective Date” will change when updates are posted.

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10) Contact Us

Questions about this Website Privacy Policy:
Dr. Lenora Epple
Focused Health and Wellness, Inc.
1705 Christy Dr., Jefferson City, MO 65101
Phone: 573-616-0031
Email: thrive@focusedhealthwellness.com